Terms & Conditions
Welcome to HerSmooth. These Terms & Conditions govern your use of our website located at hersmooth.com and the purchase of products from HerSmooth.
By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
1. Company Information
HerSmooth is operated by:
NB Commerce LLC
Website: hersmooth.com
Email: support@hersmooth.com
Throughout these Terms, "HerSmooth", "we", "our", and "us" refer to NB Commerce LLC.
2. Eligibility
By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.
3. Products
We make every effort to display our products, descriptions, and images as accurately as possible.
However, we do not guarantee that product images, colors, descriptions, or other content will always be completely accurate, current, or error-free.
We reserve the right to modify, discontinue, or update products at any time without prior notice.
4. Product Use
HerSmooth products are intended for cosmetic use only.
Customers should carefully follow all usage instructions provided with the product.
Before first use, we recommend performing a patch test on a small area of skin.
Discontinue use immediately if irritation, redness, discomfort, or any adverse reaction occurs.
5. Results Disclaimer
Individual results may vary.
The effectiveness of HerSmooth products may depend on factors including but not limited to:
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Hair type
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Skin type
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Hormonal factors
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Genetics
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Consistency of use
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Lifestyle factors
We do not guarantee specific results for any customer.
6. Medical Disclaimer
The statements made regarding our products have not been evaluated by the U.S. Food and Drug Administration (FDA).
Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
The information provided on this website is for informational purposes only and should not be considered medical advice.
Always consult a qualified healthcare professional if you have concerns regarding your health or skin condition.
7. Pricing & Payments
All prices displayed on our website are shown in U.S. Dollars (USD).
We reserve the right to change prices at any time without notice.
Payment must be received in full before an order is processed and shipped.
We reserve the right to refuse or cancel any order for any reason.
8. Shipping
We currently sell and ship within the United States.
Shipping times displayed on our website are estimates only and are not guaranteed.
HerSmooth is not responsible for delays caused by:
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Shipping carriers
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Customs authorities
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Weather conditions
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Natural disasters
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Incorrect customer information
Ownership of products transfers to the customer upon delivery.
9. Returns & Refunds
Customers may request a return within 30 days of receiving their order.
For hygiene and safety reasons, opened, used, or damaged cosmetic products may not be eligible for return unless the item arrived defective, damaged, or incorrect.
To request a return, please contact:
All approved refunds will be issued to the original payment method.
Shipping costs are non-refundable unless required by law.
10. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Include:
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Order number
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Description of the issue
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Clear photos of the product and packaging
We may offer a replacement, refund, or store credit at our discretion.
11. Intellectual Property
All content on this website, including but not limited to:
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Logos
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Product images
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Videos
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Text
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Graphics
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Branding
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Product packaging
is the property of HerSmooth and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written consent.
12. Prohibited Use
You agree not to:
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Violate any laws or regulations
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Interfere with website functionality
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Attempt unauthorized access to our systems
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Use our content without permission
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Submit false or misleading information
13. Limitation of Liability
To the maximum extent permitted by law, HerSmooth and NB Commerce LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
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Use of our products
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Use of our website
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Inability to use our products
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Delayed shipments
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Product dissatisfaction
Our total liability shall never exceed the amount paid for the product giving rise to the claim.
14. Indemnification
You agree to indemnify and hold harmless HerSmooth, NB Commerce LLC, its officers, employees, affiliates, and partners from any claims, losses, damages, liabilities, or expenses arising from your misuse of the website or products.
15. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time.
Changes become effective immediately upon publication on this website.
Continued use of the website constitutes acceptance of any revised Terms.
16. Governing Law
These Terms & Conditions shall be governed by and interpreted under the laws applicable to NB Commerce LLC without regard to conflict of law principles.
17. Contact Information
For questions regarding these Terms & Conditions, please contact:
HerSmooth
hersmooth.com
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Last Updated: June 2026