Privacy policy

Your trust means everything to us. This policy explains how we collect, use, and protect your information whenever you shop with us or contact our team.

Who We Are

This website is operated by NB Commerce LLC, doing business as The Softmere Company.

Throughout this Privacy Policy, the terms “we,” “us,” and “our” refer to The Softmere Company.

You may contact us at:

Email: support@thesoftmerecompany.com
Business Address: 2106 House Ave Suite 640, Cheyenne, Wyoming, 82801
Website: www.thesoftmerecompany.com

We are an online retail store serving customers in the United States, United Kingdom, Australia, Canada, New Zealand, and other available shipping destinations.

Information We Collect

We collect personal information that you provide directly to us, information collected automatically when you use our website, and information received from service providers or third-party tools used to operate our store.

The types of information we may collect include:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment-related information
Customer support messages
Return, refund, and cancellation requests
Tracking and delivery information
Device information
IP address
Browser type
Website activity
Marketing preferences
Any other information you choose to provide

We only collect information that is reasonably necessary to operate our store, process orders, provide customer support, improve our services, prevent fraud, and comply with legal obligations.

Payment Information

Payments are processed securely through third-party payment processors.

We do not store full credit card numbers, debit card numbers, or complete payment card details on our website.

When you place an order, your payment information may be collected and processed by our payment providers to authorize, verify, and complete your transaction.

Payment-related information may include:

Payment method type
Billing details
Transaction amount
Transaction date
Payment status
Fraud analysis information
Partial payment details or masked card information, where available

We may use payment-related records to process your order, prevent fraud, respond to payment disputes, issue refunds, or comply with payment processor requirements.

Order and Fulfillment Information

When you place an order, we collect and use information needed to process, fulfill, ship, and deliver your purchase.

This may include:

Customer name
Shipping address
Email address
Phone number, if provided
Products ordered
Size, color, quantity, and product selections
Order number
Tracking number
Delivery status
Carrier updates
Fulfillment partner records

Because we work with trusted domestic and international fulfillment partners, some order information may be shared with fulfillment providers, shipping carriers, logistics partners, or delivery services to complete and deliver your order.

This information is shared only as needed for order processing, fulfillment, shipping, delivery, returns, replacements, or customer support.

Customer Support Information

If you contact us, we may collect and keep records of your communication with us.

This may include:

Your name
Email address
Order number
Message content
Photos or attachments you send
Return or refund request details
Complaint details
Resolution history
Internal support notes
Communication timestamps

We use this information to respond to your questions, investigate order concerns, process returns or refunds, provide replacements, resolve disputes, and improve customer service.

Photos, Attachments, and Evidence Submitted by Customers

If you submit photos, screenshots, videos, or other attachments to us, we may use them to review and resolve your concern.

This may include photos of:

Products received
Product defects or damage
Packaging
Shipping labels
Delivery issues
Size, color, or quality concerns
Return tracking or carrier receipts

We may use these materials for customer support, return review, refund decisions, replacement processing, quality control, supplier review, fulfillment review, and payment dispute responses.

We will not sell customer-submitted photos or attachments.

Automatically Collected Information

When you visit our website, certain information may be collected automatically through cookies, pixels, analytics tools, server logs, and similar technologies.

This may include:

IP address
Device type
Browser type
Operating system
Pages viewed
Products viewed
Time spent on the website
Referring website
Approximate location
Cart activity
Checkout activity
Email or ad interaction data
Website performance data

We use this information to operate the website, improve user experience, understand customer behavior, measure marketing performance, prevent fraud, and improve our store.

Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to help the website function properly and improve your shopping experience.

Cookies may be used to:

Keep items in your cart
Remember your preferences
Process checkout
Analyze website traffic
Improve website performance
Personalize content
Measure advertising performance
Prevent fraud
Support marketing and retargeting

You may be able to disable cookies through your browser settings. However, disabling cookies may affect website functionality, including cart, checkout, login, or personalized features.

How We Use Your Information

We may use personal information for the following purposes:

To operate our website
To process and fulfill orders
To verify payment and prevent fraud
To send order confirmations
To provide shipping and tracking updates
To deliver products
To process returns, refunds, cancellations, and replacements
To respond to customer support inquiries
To review damaged, defective, incorrect, or missing item claims
To resolve delivery issues
To send service-related notices
To improve our products, website, and customer experience
To personalize your shopping experience
To send marketing emails, if permitted
To send SMS or text messages, if permitted
To measure advertising and website performance
To prevent fraud, abuse, or unauthorized transactions
To respond to chargebacks, payment disputes, or legal claims
To comply with legal, tax, accounting, and regulatory obligations

We do not use your personal information for purposes that are unrelated to operating, improving, protecting, or supporting our business and services.

Marketing Communications

If you sign up for emails, make a purchase, or otherwise agree to receive marketing communications, we may send you promotional emails, offers, product updates, or store news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us at support@thesoftmerecompany.com.

Even if you unsubscribe from marketing emails, we may still send non-marketing messages related to your order, payment, shipping, delivery, return, refund, cancellation, policy updates, or customer support inquiry.

SMS or Text Messages

If we offer SMS or text message notifications and you choose to opt in, we may send text messages related to your order, delivery updates, promotions, or customer service.

Message and data rates may apply.

You may opt out of promotional text messages by following the instructions provided in the message, such as replying STOP, where supported.

Order-related or service-related messages may still be sent where necessary to complete or support your purchase.

Sharing Information with Service Providers

We may share personal information with trusted third-party service providers who help us operate our business.

These may include:

Website hosting providers
E-commerce platform providers
Payment processors
Fraud prevention tools
Fulfillment partners
Suppliers
Warehouses
Shipping carriers
Tracking providers
Customer support platforms
Email service providers
SMS providers
Analytics providers
Advertising platforms
Return management tools
Accounting, tax, or compliance providers
Legal or professional advisors

These providers may only use the information as needed to provide services to us or comply with applicable obligations.

Fulfillment and International Partners

Because some orders may be fulfilled through domestic or international fulfillment partners, necessary order information may be shared with partners located outside your country.

This may include your:

Name
Shipping address
Phone number, if required for delivery
Email address, where needed
Product ordered
Order number
Shipping and tracking details

This information is used to prepare, ship, deliver, return, replace, or resolve issues related to your order.

Sharing Information for Legal, Safety, or Fraud Prevention Reasons

We may share or disclose information when necessary to:

Comply with applicable laws or legal requests
Respond to subpoenas, court orders, or government requests
Protect our rights, property, and business
Prevent fraud, abuse, or unauthorized transactions
Investigate suspected policy violations
Respond to payment disputes or chargebacks
Enforce our Terms & Conditions
Protect customers, staff, service providers, or the public
Cooperate with payment processors, banks, card networks, carriers, or law enforcement where appropriate

Chargebacks and Payment Disputes

If a bank dispute, chargeback, payment reversal, or claim is opened, we may use and share relevant order information to respond to the dispute.

This may include:

Order details
Customer name
Billing and shipping information
Payment records
Fraud analysis, where available
IP address or device information, where available
Product details
Shipping and tracking records
Carrier proof of delivery
Customer communications
Return or refund records
Policy acceptance records
Website policy records
Product page records
Resolution offers

This information may be shared with payment processors, banks, card networks, dispute platforms, fraud prevention providers, legal advisors, or other parties involved in reviewing the dispute.

Business Transfers

If our business is sold, merged, reorganized, transferred, or involved in a business transaction, customer information may be transferred as part of that transaction.

If this occurs, we will take reasonable steps to ensure personal information continues to be handled in accordance with this Privacy Policy or another policy made available to customers.

Data Storage and Security

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, payment system, email system, or online storage method is completely secure.

We cannot guarantee absolute security of your information.

Customers are responsible for keeping their own account details, email access, and device security protected.

Data Retention

We retain personal information for as long as reasonably necessary to:

Process and fulfill orders
Provide customer support
Handle returns, refunds, cancellations, and replacements
Maintain business records
Prevent fraud and abuse
Respond to chargebacks or payment disputes
Comply with tax, accounting, legal, and regulatory obligations
Enforce our policies and agreements
Resolve disputes

The length of time we keep information may vary depending on the type of information, the reason it was collected, and applicable legal or business requirements.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

These rights may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request a copy of your personal information
Opt out of marketing emails
Limit certain uses of personal information
Object to certain processing activities
Withdraw consent where processing is based on consent

To make a privacy request, please contact us at support@thesoftmerecompany.com.

We may need to verify your identity before completing certain requests.

Some information may be retained where necessary for legal, tax, accounting, fraud prevention, dispute resolution, or order-related purposes.

California Privacy Rights

If you are a California resident, you may have additional privacy rights under applicable California privacy laws.

These may include the right to:

Know what categories of personal information we collect
Know how we use and share personal information
Request access to personal information
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of certain data sharing or targeted advertising, where applicable
Not be discriminated against for exercising privacy rights

To submit a request, contact us at support@thesoftmerecompany.com.

We do not knowingly sell personal information in exchange for money. However, some advertising or analytics activities may be considered “sharing” or “targeted advertising” under certain privacy laws.

Where required, customers may opt out using available website tools, cookie settings, or by contacting us.

European, UK, or International Privacy Rights

If you are located in the European Economic Area, the United Kingdom, or another region with specific privacy laws, you may have additional rights regarding your personal information.

These may include the right to:

Access your personal information
Correct inaccurate information
Request deletion
Restrict processing
Object to processing
Request data portability
Withdraw consent
File a complaint with a local data protection authority

We process personal information only where we have a lawful basis to do so, such as:

Fulfilling a contract with you
Processing your order
Providing customer support
Complying with legal obligations
Preventing fraud
Protecting our legitimate business interests
Sending marketing communications with consent where required

Because we may use service providers and fulfillment partners in different countries, your information may be transferred internationally. We take reasonable steps to ensure appropriate safeguards are used where required.

Children’s Privacy

Our website is not intended for children under the age of 13, or the age required by applicable law.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us at support@thesoftmerecompany.com, and we will take appropriate steps to delete the information where required.

Third-Party Websites and Links

Our website may contain links to third-party websites, apps, tracking pages, payment processors, social media platforms, or other services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

We encourage customers to review the privacy policies of any third-party services they use.

Social Media and Public Content

If you interact with us on social media, tag us, mention our store, submit content, or post publicly about our products, we may view, respond to, or share publicly available content in accordance with the platform’s rules and our Terms & Conditions.

Please avoid posting sensitive personal information publicly, such as order numbers, full addresses, payment details, or private contact information.

Do Not Track Signals

Some browsers may send “Do Not Track” signals.

Because there is no consistent industry standard for responding to these signals, our website may not respond to all “Do Not Track” requests.

You may control certain tracking preferences through your browser settings, cookie settings, or available website privacy tools.

Policy Updates

We reserve the right to update, modify, or replace this Privacy Policy at any time by posting the updated version on our website.

Changes will take effect once posted, unless otherwise stated.

The updated “Last Updated” date will reflect the latest version.

It is your responsibility to review this Privacy Policy periodically.

Continued use of our website after updates are posted means you accept the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us at:

The Softmere Company
Email: support@thesoftmerecompany.com
Business Address: 2106 House Ave Suite 640, Cheyenne, Wyoming, 82801
Website: www.thesoftmerecompany.com

Please include enough information for us to verify and respond to your request.

Last Updated

May 24, 2026