Shipping & Delivery Policy
At HerSmooth, we strive to deliver your order as quickly and safely as possible. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered.
1. Company Information
HerSmooth is operated by NB Commerce LLC.
Website: https://hersmooth.com
Email: support@hersmooth.com
Throughout this policy, "HerSmooth", "we", "our", and "us" refer to NB Commerce LLC.
2. Processing Time
Orders are typically processed within 1–3 business days.
Processing time refers to the time required to:
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Verify your order
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Prepare your order
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Pack your order
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Transfer your order to our shipping partner
Processing time does not include shipping time.
During holidays, promotions, product launches, or periods of high demand, processing may take slightly longer.
3. Shipping Locations
We currently ship within the United States only.
We reserve the right to limit or refuse shipments to certain locations if necessary.
4. Estimated Delivery Time
After dispatch, most orders arrive within:
United States: 5–12 business days
Delivery times are estimates only and are not guaranteed.
Delivery may be affected by:
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Carrier delays
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Weather conditions
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Holidays
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High shipping volumes
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Incorrect shipping information
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Events outside our control
5. Shipping Confirmation & Tracking
Once your order ships, you will receive a shipping confirmation email containing tracking information.
Tracking updates may take 24–72 hours to appear after shipment.
In some cases, tracking may not update immediately while the carrier processes the package.
6. Shipping Address Responsibility
Customers are responsible for providing an accurate shipping address.
Please carefully review:
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Full name
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Street address
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Apartment or unit number
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City
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State
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ZIP code
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Email address
We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided at checkout.
7. Delivered Orders
Once the carrier confirms delivery to the address provided during checkout, the order will be considered delivered.
If tracking shows delivered but you cannot locate your package, we recommend checking with:
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Household members
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Neighbors
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Building management
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Mailrooms
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Parcel lockers
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Local carrier offices
8. Delayed Packages
Occasionally, shipping delays may occur.
If your package appears delayed, please contact:
Include your order number and we will gladly investigate the shipment status.
9. Lost Packages
If a package is confirmed lost by the carrier, we may offer:
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Replacement shipment
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Store credit
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Refund
depending on the circumstances and carrier investigation results.
Packages are not considered lost solely because tracking updates are temporarily delayed.
10. Incorrect, Damaged, or Defective Items
If you receive an incorrect, damaged, or defective item, please contact us within 7 days of delivery.
Please provide:
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Order number
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Description of the issue
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Photos of the product
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Photos of the packaging
After review, we may offer:
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Replacement
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Store credit
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Partial refund
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Full refund
depending on the situation.
11. Order Cancellations
Orders may be cancelled within 1 hour of purchase.
After this period, cancellation may not be possible if processing has already begun.
A cancellation is only confirmed once you receive written confirmation from HerSmooth.
12. Multiple Shipments
If multiple items are ordered, products may occasionally ship separately.
You may receive multiple tracking numbers.
This does not mean part of your order is missing.
13. Events Outside Our Control
HerSmooth is not responsible for shipping delays caused by:
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Weather conditions
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Natural disasters
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Carrier disruptions
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Labor strikes
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Government actions
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Public health events
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Technical disruptions
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Incorrect customer information
14. Contact Us
If you have questions regarding shipping, delivery, tracking, or order status, please contact:
HerSmooth
Operated by: NB Commerce LLC
Website: https://hersmooth.com
Email: support@hersmooth.com
United States Customer Support
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Last Updated: June 2026