Payment policy

Checkout should feel simple, safe, and transparent. This policy explains how payments, billing, refunds, cancellations, and payment-related concerns are handled.

Accepted Payment Methods

We accept the payment methods shown at checkout.

Available payment methods may include, but are not limited to:

Major credit cards
Major debit cards
Shop Pay
Apple Pay
Google Pay
Other payment methods made available through our checkout provider

Payment options may vary depending on your location, device, browser, currency, and payment provider availability.

We reserve the right to add, remove, limit, or update accepted payment methods at any time without prior notice.

Payment Currency

Prices are displayed in the currency available for your selected country or region at checkout.

For example, prices may be shown in:

USD for the United States
GBP for the United Kingdom
AUD for Australia
CAD for Canada
NZD for New Zealand

Final pricing, taxes, duties, shipping costs, and any currency conversions may be calculated and displayed at checkout before payment is completed.

If you are shopping in a currency different from your bank account or payment method currency, your bank, card issuer, or payment provider may apply currency conversion rates, international transaction fees, foreign exchange fees, or other bank charges.

Currency conversion rates, international transaction fees, foreign exchange fees, or bank charges are determined by your bank, card issuer, or payment provider, not by us.

We are not responsible for currency conversion differences, foreign transaction fees, or bank-imposed charges.

Pricing

We make reasonable efforts to display accurate prices on our website. However, pricing errors, typographical mistakes, discount issues, or technical errors may occasionally occur.

Prices, promotions, discounts, and product availability may change at any time without prior notice.

We reserve the right to correct pricing errors, update product prices, cancel affected orders, or contact the customer for further instructions if an error is discovered.

Receiving an order confirmation email does not guarantee that a pricing or listing error will be honored.

Taxes, Duties, and Additional Fees

Applicable taxes may be calculated and charged at checkout depending on your shipping address, billing address, local tax rules, and payment provider settings.

Some orders may ship from international fulfillment facilities. Depending on your location, customs duties, import taxes, brokerage fees, or other charges may apply.

Customers are responsible for any customs duties, taxes, import fees, or related charges imposed by their local authorities unless otherwise required by law or specifically stated by us in writing.

We are not responsible for delays, refusals, returns, or extra costs caused by unpaid customs fees, import charges, or local tax requirements.

Payment Authorization

By submitting payment at checkout, you confirm that:

You are authorized to use the selected payment method
The billing information you provide is accurate and complete
The shipping information you provide is accurate and complete
You authorize us and our payment processor to charge your selected payment method for the full order amount
You understand that placing an order creates a purchase request subject to review, acceptance, and fulfillment availability

If you use a payment method that belongs to another person, you confirm that you have permission from the account holder or cardholder to use it.

Unauthorized use of a payment method may result in order cancellation, account restriction, fraud review, or dispute response.

Payment Processing

Payments are processed securely through third-party payment processors.

We do not store full credit card numbers, debit card numbers, or complete payment card details on our website.

Payment processors may collect and process payment-related information to authorize, verify, approve, decline, or complete your transaction.

Payment processing may include:

Transaction authorization
Fraud screening
Address verification
Payment approval or decline
Payment capture
Refund processing
Chargeback or dispute handling

Your use of third-party payment methods may also be subject to the payment provider’s own terms, policies, and privacy practices.

Order Confirmation

After placing an order, you may receive an order confirmation email.

This email confirms that we have received your order request. It does not guarantee that the order has been accepted, processed, or fulfilled.

We reserve the right to review, hold, cancel, or refuse any order for reasons including but not limited to:

Payment failure
Suspected fraud
Unauthorized payment
Incorrect billing or shipping information
Product availability issues
Pricing or listing errors
High-risk transaction alerts
Fulfillment limitations
Policy violations

If your order is cancelled after payment has already been captured, we will issue a refund to the original payment method where applicable.

Payment Verification and Fraud Prevention

To protect customers and our business, orders may be reviewed for fraud prevention and payment security.

We may review information such as:

Billing address
Shipping address
Payment method details
IP address, where available
Device or browser information, where available
Email address
Phone number
Order value
Order history
Fraud analysis tools
Payment processor alerts

We may contact you to verify order details before processing or shipping an order.

If we are unable to verify the order, or if the order is flagged as high risk, suspected fraud, or unauthorized, we reserve the right to cancel the order.

Failed, Declined, or Incomplete Payments

If your payment is declined, fails, or cannot be completed, your order may not be processed.

Payment failures may occur due to:

Incorrect card details
Insufficient funds
Bank restrictions
Expired payment method
Failed authentication
Fraud prevention blocks
Payment provider errors
Network or technical issues

If your payment does not go through, please contact your bank, card issuer, or payment provider for assistance.

We are not responsible for delays or order failures caused by declined or incomplete payments.

Duplicate Charges or Pending Authorizations

In some cases, a failed or attempted payment may appear as a pending authorization on your bank statement.

A pending authorization is not always a completed charge. It is usually released automatically by your bank or payment provider if the transaction was not completed.

The release timing for pending authorizations depends on your bank, card issuer, or payment provider.

If you believe you were charged more than once, please contact us at support@thesoftmerecompany.com with relevant details, and we will review the order and payment records available to us.

Discounts and Promotional Codes

Discount codes, promotional offers, and special pricing must be applied before checkout is completed.

Discounts:

May be subject to expiration dates
May not be combined unless specifically stated
May apply only to selected products or collections
May exclude taxes, shipping, duties, or fees
May require a minimum purchase amount
May be limited to one use per customer
May not be applied retroactively after an order is placed

We reserve the right to modify, cancel, refuse, or limit promotions at any time, including in cases of technical error, suspected misuse, or abuse.

Gift Cards and Store Credit

If we offer gift cards or store credit, they may be used only according to the terms provided at the time of issue.

Gift cards and store credit:

Are not redeemable for cash unless required by law
May not be refundable
May not be replaceable if lost, stolen, or used without authorization
May be subject to expiration rules where permitted by law
May only be used on eligible purchases

Store credit may be issued as a goodwill resolution, return resolution, partial refund alternative, or other customer support resolution.

Unless otherwise stated, accepting store credit may complete the agreed resolution for the related order issue.

Refunds

Approved refunds are issued in accordance with our Return & Refund Policy.

Refunds are issued to the original payment method used at checkout unless otherwise required by law or specifically approved by us.

We are unable to refund to a different card, bank account, or payment method.

Refunds may apply to the eligible product amount only. Original shipping costs, shipping protection fees, insurance fees, customs fees, import fees, priority processing fees, and other service fees may be non-refundable unless required by law or approved by us in writing.

Refund Timing

Once a refund is issued on our end, it may take several business days for the funds to appear on your account, depending on your bank, card issuer, or payment provider.

Refund timing may vary based on:

Bank processing time
Card issuer policies
Payment provider rules
Currency conversion
Weekends or holidays
Active payment disputes
Original payment method

If a refund has been issued but has not appeared after the expected processing period, we recommend contacting your bank or payment provider directly.

Where available, we may provide refund confirmation details to help you trace the refund.

Cancellations and Payment Reversals

If an order cancellation is approved before the order enters processing, packing, production, shipment preparation, fulfillment partner handling, carrier handoff, or transit, we will issue a refund to the original payment method.

Orders may be cancelled within 1 hour of purchase, provided cancellation is still possible under our Cancellation Policy.

After this window, cancellation is not guaranteed because the order may already be processing with our fulfillment partner.

If the order has already shipped or can no longer be cancelled, the customer may request a return after delivery in accordance with our Return & Refund Policy.

Submitting a cancellation request does not automatically cancel the order. A cancellation is only confirmed once our support team has reviewed the request and provided written confirmation.

Chargebacks and Payment Disputes

If a bank dispute, chargeback, payment reversal, or claim is opened, the disputed funds are handled by the issuing bank, card network, or payment processor while the case is reviewed.

During an active dispute, we may be unable to issue a direct refund because the funds may be temporarily held, reversed, or controlled by the payment processor or issuing bank.

We reserve the right to submit relevant evidence in response to payment disputes, including but not limited to:

Order details
Customer information provided at checkout
Billing and shipping details
Payment records
Fraud analysis, where available
IP address or device information, where available
Product page records
Website policy records
Policy acceptance records
Shipping and tracking records
Delivery confirmation
Carrier proof of delivery
Customer communications
Return instructions
Cancellation records
Refund records
Resolution offers

Opening a chargeback may limit our ability to resolve the matter directly outside the bank’s dispute process until the dispute is closed or resolved.

We remain willing to assist customers where possible, but we will fully cooperate with the issuing bank, card network, payment processor, or dispute platform during the review process.

Fraudulent or Unauthorized Transactions

If you believe a transaction was unauthorized, please contact your bank or payment provider immediately.

You may also contact us at support@thesoftmerecompany.com so we can review available order information.

We reserve the right to cancel, hold, investigate, or refuse orders suspected of fraud, unauthorized payment use, identity misuse, payment abuse, or policy abuse.

Fraudulent activity may be reported to payment processors, card networks, banks, fraud prevention services, carriers, or legal authorities where appropriate.

Payment Dispute Resolution

If you have an issue with your order, we encourage you to contact us first so we can review the matter and offer available solutions under our policies.

Depending on the situation, available resolutions may include:

Tracking review
Address verification
Replacement
Store credit
Return instructions
Partial refund
Full refund, if eligible
Other appropriate resolution

If a payment dispute is opened before contacting us or while a direct resolution is in progress, the bank’s dispute process may control the funds and timeline.

Policy Abuse

We reserve the right to refuse future orders, refunds, replacements, store credit, cancellations, or service in cases of suspected payment abuse, return abuse, chargeback abuse, fraud, false claims, or misuse of our policies.

Examples may include:

Filing payment disputes after receiving goods
Claiming an item was not received despite carrier-confirmed delivery
Providing false billing, shipping, or identity information
Returning used, altered, damaged, or different items
Making repeated unsupported claims
Misusing discounts or promotions
Attempting to obtain both a refund and keep the product outside an approved resolution

Each case is reviewed carefully and fairly before any decision is made.

Security

We take reasonable steps to help protect payment-related information by using secure checkout tools, third-party payment processors, and fraud prevention systems.

However, no online payment system is completely risk-free.

Customers are responsible for protecting their own payment accounts, devices, passwords, email accounts, and bank information.

If you believe your payment method has been compromised, please contact your bank, card issuer, or payment provider immediately.

Changes to This Payment Policy

We reserve the right to update, modify, or replace this Payment Policy at any time by posting the updated version on our website.

Changes will take effect once posted, unless otherwise stated.

The updated “Last Updated” date will reflect the latest version.

It is the customer’s responsibility to review this Payment Policy before placing an order.

Continued use of our website after updates are posted means you accept the updated Payment Policy.

Contact Us

If you have questions about payments, billing, refunds, duplicate charges, failed transactions, or payment disputes, please contact us at:

The Softmere Company
Operated by: NB Commerce LLC
Email: support@thesoftmerecompany.com
Business Address: 2106 House Ave Suite 640, Cheyenne, Wyoming, 82801
Website: www.thesoftmerecompany.com

Please include your order number, the email address used at checkout, and a clear description of your payment concern so we can assist you more quickly.

Last Updated

May 24, 2026