Payment policy

At HerSmooth, we are committed to providing a secure, transparent, and reliable checkout experience. This Payment Policy explains how payments, billing, refunds, cancellations, and payment-related concerns are handled when you purchase products through our website.

1. Company Information

This website is operated by NB Commerce LLC, doing business as HerSmooth.

Website: https://hersmooth.com

Email: support@hersmooth.com

Throughout this Payment Policy, the terms "HerSmooth", "we", "our", and "us" refer to NB Commerce LLC.

2. Accepted Payment Methods

We accept payment methods displayed at checkout.

Available payment methods may include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Shop Pay

  • Apple Pay

  • Google Pay

Available payment methods may vary depending on your device, browser, location, or payment provider availability.

We reserve the right to add, remove, limit, or modify accepted payment methods at any time.

3. Payment Currency

All prices displayed on our website are shown in United States Dollars (USD).

The final amount charged will be displayed before payment is completed.

If your bank account uses a different currency, your bank or card provider may apply currency conversion fees or international transaction fees. These fees are determined solely by your financial institution.

HerSmooth is not responsible for fees charged by your bank, card issuer, or payment provider.

4. Pricing Accuracy

We make every effort to ensure pricing information is accurate.

However, pricing errors, technical issues, typographical mistakes, discount errors, or system malfunctions may occasionally occur.

We reserve the right to:

  • Correct pricing errors

  • Modify product pricing

  • Cancel affected orders

  • Refuse orders resulting from obvious pricing mistakes

Order confirmation emails do not guarantee acceptance of a pricing error.

5. Payment Authorization

By submitting payment, you confirm that:

  • You are authorized to use the selected payment method

  • The billing information provided is accurate

  • The shipping information provided is accurate

  • You authorize HerSmooth and its payment processors to charge your payment method for the full order amount

Using another person's payment method without authorization is prohibited.

Orders suspected of unauthorized payment use may be cancelled immediately.

6. Payment Processing

Payments are securely processed through trusted third-party payment processors and Shopify Payments.

HerSmooth does not store complete credit card numbers or payment card information.

Payment processors may perform:

  • Payment authorization

  • Fraud screening

  • Address verification

  • Transaction approval

  • Refund processing

  • Chargeback management

Your use of payment methods may also be subject to the terms and policies of your payment provider.

7. Order Confirmation

After completing checkout, you may receive an order confirmation email.

This email confirms receipt of your order request but does not guarantee acceptance or shipment.

We reserve the right to:

  • Refuse any order

  • Cancel any order

  • Hold orders for review

  • Request additional verification

Reasons may include:

  • Suspected fraud

  • Payment issues

  • Product availability

  • Pricing errors

  • Policy violations

  • High-risk transaction alerts

If an order is cancelled after payment has been captured, a refund will be issued to the original payment method.

8. Fraud Prevention & Security

To protect our customers and business, orders may be reviewed using fraud prevention systems.

Information reviewed may include:

  • Billing address

  • Shipping address

  • Email address

  • Order history

  • Device information

  • Browser information

  • Payment verification results

  • Fraud prevention alerts

If an order cannot be verified, we reserve the right to cancel it.

9. Declined or Failed Payments

Orders will not be processed if payment fails.

Payments may fail due to:

  • Insufficient funds

  • Incorrect card details

  • Expired cards

  • Bank restrictions

  • Fraud prevention systems

  • Authentication failures

  • Technical issues

Please contact your bank or payment provider if your payment is declined.

10. Duplicate Charges & Pending Transactions

Sometimes a failed transaction may appear as a temporary authorization on your bank statement.

These authorizations are typically released automatically by your bank.

If you believe you have been charged incorrectly, please contact:

support@hersmooth.com

Include:

  • Order number

  • Email address

  • Date of transaction

  • Last four digits of the card used

We will review the payment immediately.

11. Discount Codes & Promotions

Promotional codes must be applied before completing checkout.

Discounts:

  • Cannot be applied after purchase

  • Cannot be exchanged for cash

  • May have expiration dates

  • May require minimum purchase amounts

  • May apply only to selected products

  • May be limited to one use per customer

We reserve the right to cancel or modify promotions at any time.

12. Refunds

Refunds are governed by our Return & Refund Policy.

Approved refunds will be issued to the original payment method used during checkout.

We cannot refund to:

  • A different credit card

  • A different bank account

  • Another person's payment method

Refunds may exclude:

  • Shipping charges

  • Additional service fees

  • Optional shipping protection fees

unless otherwise required by law.

13. Refund Processing Times

After a refund is issued, it may take several business days for funds to appear in your account.

Processing times vary depending on:

  • Bank policies

  • Card issuer policies

  • Weekends and holidays

  • Payment provider processing times

If you do not receive a refund within a reasonable timeframe, please contact your bank first before contacting us.

14. Order Cancellations

Orders may be cancelled within one (1) hour of purchase if they have not entered processing.

After this period, cancellation may no longer be possible.

Submitting a cancellation request does not automatically cancel your order.

A cancellation is only confirmed once you receive written confirmation from HerSmooth.

15. Chargebacks & Payment Disputes

If a chargeback or payment dispute is opened, the disputed funds may be controlled by the issuing bank or payment processor while the investigation is conducted.

During an active dispute, we may be unable to issue a direct refund.

We reserve the right to submit evidence including:

  • Order details

  • Shipping records

  • Delivery confirmation

  • Customer communications

  • Fraud analysis results

  • Website policy acceptance records

We encourage customers to contact us before opening a chargeback so we can attempt to resolve the issue directly.

16. Unauthorized Transactions

If you believe a transaction was unauthorized, contact your bank immediately.

You should also notify us at:

support@hersmooth.com

We reserve the right to investigate suspicious activity and cooperate with payment processors, banks, card networks, and law enforcement where appropriate.

17. Policy Abuse

We reserve the right to deny refunds, replacements, future purchases, or customer service in cases involving:

  • Fraud

  • Chargeback abuse

  • False claims

  • Return abuse

  • Unauthorized activity

  • Policy manipulation

Each situation will be reviewed individually.

18. Security

We use industry-standard security measures, secure checkout technology, fraud monitoring systems, and encrypted payment processing.

However, no online payment system is completely secure.

Customers are responsible for protecting their own devices, passwords, payment methods, and email accounts.

19. Changes to This Payment Policy

We reserve the right to modify this Payment Policy at any time.

Changes become effective immediately upon publication on our website.

Continued use of the website constitutes acceptance of the updated policy.

20. Contact Us

If you have any questions regarding payments, billing, refunds, failed transactions, duplicate charges, or payment disputes, please contact:

HerSmooth

Operated by: NB Commerce LLC

Website: https://hersmooth.com

Email: support@hersmooth.com

United States Customer Support

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Last Updated: June 2026